Work With Flow - Operation Smile Story

Hello Community,

We loved your responses on our first Work With Flow story, and now we're happy to bring you the next installment in the series!

When individuals or teams Work With Flow, they work in a way that is efficient, intuitive and empowering. Rather than getting bogged down by complexities, they find rhythm. Being a Smartsheet customer means powering your flow with a simple, flexible platform, where even complex, high-stakes projects become clear, manageable, and surprisingly simple.

AI enabled workflows help Operation Smile plan every step as they bring cleft surgeries to those in need around the world. From scheduling procedures, to uniting caregivers, their network of kindness is able to bring kindness to countless families.

Just like McLaren, Operation Smile is achieving amazing results with Smartsheet. Now we want to hear from you — In the comments below, share how Smartsheet helps you create smiles at your workplace, and you’ll earn the Work With Flow badge for your profile.

https://www.youtube.com/watch?v=OIpEPQLO8sA

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Comments

SherryFox

Here at HII Mission Technologies we could not survive without out workflows. We have a TON of sheets, each with workflows. And this sheet is average for one of our sheets. Allowing us to use workflows to automate our work process has saved us all a to of time. Thank you Smartsheet!

AdamSYNH

When I'm building custom solutions for our teams with very specific needs, I'm grateful that my most used phrase is "Smartsheet can do that" in response to their wish list of functionality to save them time. Every time I get smiles and excitement from the team, even more so when I deliver the finished solution. Here are a couple of recent examples:

Automation workflows for status/update requests, meeting prep and downstream communications as rows are updated

Parent/child projects with summary roll-ups for complex multi-workstream initiative management

Dynamic meeting agendas and data housed in a single dashboard for presentation to teams and clients (no more slide decks!)

meagans

This is so inspiring! Smartsheet creates smiles in my workplace by reducing the amount of effort needed to collaborate in the same space - no more duplicate files or waiting for approvals before changing values, and visuals are updated in real time!

Paul Newcome

My full time job is to build Smartsheet solutions. I absolutely love it. Building Smartsheet solutions to better manage the things I have to do that aren't necessarily my favorite tasks helps give me more time to do what I really enjoy.

Building solutions that help me spend more focused time building more solutions, some of which help my team do those things on their task lists that they prefer to focus on.

Smartsheet allowing everyone to focus on what they are good at and what they enjoy is what brings smiles to my workplace.

Deanna Vandermeer

I love this. My job has evolved thanks to Smartsheet, and I absolutely love the work I do each day. From building Smartsheet solutions to manage tasks, budgets, and our District's New Hire Induction program, are just part of what I do on a daily basis. These solutions have not only saved me time, but have saved countless hours for the teams and departments I help support. Smartsheet literally brings smiles to my day, every day! 😃

Peggy Parchert

I ❤️ using Smartsheet — it makes my job so much easier. But honestly, the best part is when I show someone else how it can save them time or simplify something, and they just light up. That moment is the best!

Joe Goetschel

Smartsheet = Smiles…. well like most of us in the Smartsheet world, Smartsheet has made me smile daily for years so much that I needed to do it full time! When I think of Smartsheet it's not just a software but a whole way of life! We are all here because we love something that really impowers us to do more with less and unlike most tools…. Smartsheet just works! This community is proof on how much we love Smartsheet because we are weird! 😎

mcullen

Smartsheet helps me create smiles at my workplace by simplifying and improving our workflows and processes. I’m always looking for ways to make our systems more efficient, and Smartsheet gives me the tools to automate tasks, centralize data, and improve visibility across teams. When coworkers see how much easier their day-to-day becomes—from quicker approvals to clearer project tracking—it creates a ripple effect of less stress and more smiles all around.

AngB789

Smartsheet creates smiles at work by making everything easier, clearer, and more connected.

Less stress: Automates tasks and keeps everyone on track.
More clarity: Real-time dashboards reduce confusion and surprises.
Better teamwork: One place for updates, files, and feedback.
Faster wins: Quick results boost morale and motivation.
Custom workflows: People feel heard and empowered.

Smartsheet helps teams work smarter—and happier.

Naeem Ejaz

Honestly, before Smartsheet, my work life felt a bit like a clown juggling flaming chainsaws while riding a unicycle on a tightrope. Pure chaos, and not the fun kind!

But now? Smartsheet swooped in like a superhero with a clipboard. It's basically my secret weapon for turning all that frantic "what's happening?!" energy into a chill, "oh, it's flowing!" vibe.

My biggest "smile moments" are definitely seeing those automated workflows just do their thing and having those real-time dashboards tell me exactly what's up. I mean, managing multiple teams and tracking deliverables without drowning in a tsunami of emails? Pure magic.

The absolute best part? When leadership saw our live project progress during a meeting and didn't need a single, solitary update slide. Their jaws practically hit the floor! It was a total mic-drop moment, and honestly, way funnier than any PowerPoint could ever be. Less stress, more "heck yeah!", and definitely a whole lot more smiles!

John_Foster

I have been an advocate for Smartsheet for over 8 years now and Since introducing Smartsheet a little over 2 years ago, we have revolutionised the intake for our projects and changes. Our intake sheet has approximately 30 automations, including approval requests, update requests and changing cell values.

We are now processing upwards of 150 requests monthly and these are being processed, tracked and reported on from within dashboards so the whole business knows what is going on and the level of workload that we have within the Project and Ops teams.

Smartsheet has powered up the business and the level of uptake through all of our departments is massive, we are adding new users regularly. Most recently I have planned the first of what will now be quarterly drop in sessions aimed to help with one on one training and for colleagues to come to us with ideas on how we can help improve flows in their areas.

Nathan Slatton

I have been working on Smartsheet since May 2024 and it has made my and my Center's employees lives easier and communication has become easier. They are now wanting me to create stuff through the Division. This platform is great.!

S.Stone

I'm incredibly proud of the landowner contact log system I designed in Smartsheet!

Each of our landowners have a dedicated sheet where all contact details are logged. These sheets are paired with forms that allow our team to easily record the date of contact, notes, attachments, and assign their name to each entry. We've also built reports that automatically pull the most recent contact date for every landowner, along with summary views that show all project-related discussions and communication activity from the past 30 days.

The real magic happens on the dashboard. It brings everything together, displaying the reports, the forms, linking to the sheets, and pulling all of the recent project discussions across all landowners at the top. Whether our employees are at their desks or on the road, they can quickly log interactions, update contract details or action items, or track mailers for every landowner on every project.

Before this system, we relied on Word documents buried in our server folders. Logging and reviewing landowners' details was time consuming, and only one person could edit a document at a time. To get a full picture of a project, we had to manually open multiple files and compile summary reports to share with the team. And if you were out in the field, you were completely cut off from the system.

Now, with our new landowner sheets, reports, and dashboards in Smartsheet, everything is just one click away. The reports are live, always up to date, and accessible from anywhere. This system has saved our team hours every week—time we can now spend on more meaningful and effective communication with our landowners, colleagues, and with our teams across the company.

cnikkih

One of our employees was looking for a way to manage communications with vendors and in-house employees, and someone suggested he speak with me regarding Smartsheet. After a 45 min demo on what we have already built in-house, he requested licenses for himself and one other employee and got to work… he reached out on occasion to get advice, mostly on setting up approval workflows or dynamic views, and when he was done, he had essentially built a PLM system that is now being used by 15 in-house employees and 12 vendors. It is genuinely amazing! And you want to talk about a smile? His face when he realized he'd found his answer was nothing but sunshine. :-)

HLChristiansen

I appreciate the ability to combine workflows to lessen the burden of what I'm trying to do, I think the ability to add a condition path has made my workflows so much easier to understand, as well as update as needed, especially when the majority of an alert is going to be the same, but just a few lines might need editing, I can so easily copy and paste it into the next condition path without so many clicks. I have a robust external IT ticketing system that allows for 2 way communication, and I only have 18 automations that power it, and that is entirely because of condition paths.

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