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Good News — Your Support Just Got Better!
Hi Community, We're excited to share that all customers, regardless of plan type, now have access to: *24/7 live chat with a support agent — get real-time help whenever you need it, day or night The full self-paced eLearning catalog from Smartsheet University — learn at your own pace with on-demand training covering the…
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🎉 Exciting News: The Smartsheet Architect Learning Path is Here!
Hey Community, We've been hearing you — and we're thrilled to officially announce the launch of the Certified Smartsheet Architect Learning Path on Smartsheet University! If you've already earned your Builder Certificate of Achievement or Smartsheet Professional Certification and you're hungry for more, this path was built…
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Introducing Community Events: By you, for you, all about you
The Community just got even more powerful. 💪🏻 Introducing Community Events, virtual member-led events designed to bring your knowledge and your networks to the next level! We heard your feedback loud and clear that you wanted more time together outside of bigger moments to connect and learn. These events are driven by…
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Celebrate our newest Community Champions! [February 2026] 🏆
It's a big day! If you attended one of our Jumpstart 2026 Festival virtual events last week, you got the early scoop, and now we're singing it from the rooftops: New Community Champions have joined the program! Please give claps, snaps, or taps to: @Alan Miller 11 @Akblevins @AngB789 @Cassi @Cayla Davis @Eric B. @Jgorsich…
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It's here! The Smartsheet Professional Certification is now live!
Hello Community, You might remember back in July we launched the Builder Path, and today we’ve got even more good news. I know our Community members are always excited to level up, so get ready because the new Smartsheet Professional Certification is now officially live! This is your moment to establish yourself as an…
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SmartU New Offerings - Smartsheet Builder Path & more!
Hello Community, Looking to build and showcase your Smartsheet skills? We’ve got exciting updates directly from Smartsheet University. Read on to learn about their enhanced training and certifications that’ll set you apart from the crowd! Live now! - Smartsheet Builder Path This instructor-led path is specifically crafted…
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Product Usage Badges - Celebrating our Power Users 🎉
Are you an AWESOME Smartsheet user? We want to celebrate the power users of the Smartsheet product with special badges! Read on to learn more about them, and how you can qualify for each of them. These badges can't be requested. You'll receive an email letting you know that you've qualified, and we'll award them…
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🚨 [Feedback Requested] Would commenting directly on Dashboards help your team? 🚨
Hi all! I'm the PM for Dashboards and I'm exploring adding some Conversations capability to the canvas. This would include - Letting users leave comments on widgets in a dashboard Adding an “annotation mode” where you can highlight or draw attention to specific areas of a graph Possibly enabling approvals right on the…
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Start Exploring Our New Homepage
Get ready for a fresh new look, Community! The Smartsheet Community homepage has a brand new feel, designed to help you explore and keep up-to-date more easily. We've refreshed the design to make it simpler to see what's happening and find what matters most to you. For example, you'll now find the most popular tags at the…
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Smartsheet Forward 2025 Edition 2: AI-powered, enterprise-grade work management
Back in March, we shared how Smartsheet upcoming AI and collaboration innovations are making it easier to get work done. Now, we’re back with Smartsheet Forward 2025 Edition 2, which details the Smartsheet innovations shaping the future of enterprise work. In this issue you’ll hear about how we’re leveraging AI to build a…
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Introducing the PeerConnect Program!
Hey Smartsheet Community, We love how much you help each other, and the many friendships that have been born in the Community. Having peers by your side, and knowing someone else is in, or has been on a similar journey can be very validating and empowering. That’s why we’ve created PeerConnect. This is an opt-in program…
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The Smartsheet Customer Support Portal is HERE!
Hi Community, We are excited to announce the new Customer Support Portal. Now, you will have one location to open support cases, provide additional information to your support case, and track your support cases until closed. The portal also includes a search function so that you can search for knowledge articles related to…
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What view are you? Share your story and claim your badge
Hello Smartsheet Community, We love reading stories about the meaningful change you’re driving at work. Everyone has their own way of managing work, right? That's why we've ensured you always have a Smartsheet view that fits your needs. We want to hear how you are using Smartsheet and how it may change depending on the…
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Upcoming changes to the Smartsheet login experience
(Updated March 17th, 2026) Smartsheet is relaunching our updated web login experience, and you'll soon notice an updated login page. This is a planned change; sign-in has been refreshed to make it clearer and easier to use, with a simplified layout and a more streamlined flow. What's changing Updated visuals and a cleaner…
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Work With Flow - Operation Smile Story
Hello Community, We loved your responses on our first Work With Flow story, and now we're happy to bring you the next installment in the series! When individuals or teams Work With Flow, they work in a way that is efficient, intuitive and empowering. Rather than getting bogged down by complexities, they find rhythm. Being…
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Join us for the Jumpstart 2026 Festival with Community!
Four years ago, we threw a virtual party to kick off the new year and bring this beautiful Community together. Because of you, we've grown from that one event to a week. Long. Festival! 📢 You read that right: A week of celebration. Two massive events. Starting the week of February 9, the Community will be a place of…
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[GIVEAWAY] Celebrate 20 Years of Smartsheet!
Hello Community, You might have noticed by the title, but we have a huge milestone to celebrate — the 20th anniversary of Smartsheet! We wouldn’t be here without you so join us in celebrating with some Smartsheet trivia and enter for a chance to win commemorative 20 year anniversary swag. As we celebrate the past 20 years,…
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🪄 If you could snap your fingers to make onboarding your team easier..
Hi and happy new year! Do you onboard/train new Smartsheet users at your organization? If so, I’m reaching out as I could use your expertise as we enter the new year. I'd initially posed this to Mobilizers, and am expanding to this broader community to add your perspective. I’m curious about your experience: How do you…
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Help Article updates January 2026
Hello Community, We’ve published new videos on these topics: Smartsheet contacts in Manage contacts in the My Smartsheet Contacts list Brandfolder user permissions in User permissions How to use Brandfolder asset automations in Brandfolder asset automation How to use Data Shuttle to upload data in Create an upload workflow…
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New Official Smartsheet Certification Badges!
At Engage25 our CEO Raj talked about the fact that Smartsheet, as the Intelligent Work Management Platform, is committed to your success. In his words, we are “customer obsessed: and this reality is highlighted in our enhanced certification program. Our legacy certifications (Core Product Certification, etc) were about us…