How to stop duplicative messaging app notifications?

Cassie H

My company is no longer supporting Slack, which my team has used to receive notifications from Smartsheet. We are switching to Gchat to receive Smartsheet notifications via a messaging app. We prefer this over email.

I followed these instructions to set up notifications on Gchat, but now I am receiving every notification twice in Gchat

Screenshot 1 - duplicate notifs in gchat.png

and also twice in Slack.

Screenshot 1 - duplicate notifs in Slack.png

To try to resolve this problem, I revoked Slack's access via the Personal Settings > Apps per these instructions

Screenshot 3 - no Slack app authorization .png

and yet I am still receiving notifications there. And duplicative notifications for every one notification on Smartsheet.

Screenshot 4- single notifs in Smartsheet.png

The notifications are only appearing once while in the Smartsheet notifications section and I've made no changes to my automations workflows, so I don't believe this to be a duplicative workflow.

Anyone have any suggestion to stop receiving duplicate notifications?

kowal

hi @Cassie H,

Have you already informed Smartsheet Support regardign this issue?