How can I stop a Bridge workflow?

dsprenger

I'm making a Bridge workflow to bulk unshare assets with users. It uses multiple child workflows and API calls. My latest run has been stuck on waiting, even though I have…

• stopped it at every level
• revoked API access
• deleted the API profile

How can I get the workflow to stop? It won't let me run it while it's waiting, so it is quite frustrating. It is not an infinite loop, either, from what I can tell. In fact, it says the child workflow it is waiting on is not running.

Isaac A.

Hi @dsprenger!

I haven’t personally run into a situation like this before, but while looking into it, I came across a similar thread that might help:
👉 Temporarily Disable Bridge workflow
They suggest temporarily disconnecting the integrations, which could help stop a stuck workflow.

Also, there's an existing product idea requesting the ability to stop all events in the run log. It sounds very relevant to your situation, so I recommend adding your vote here:
👉 Bridge - Stop all events in run log

It's worth mentioning that some platform-wide issues on Monday caused slowness, so that could be part of what you're seeing.

If the workflow is still stuck, I’d suggest reaching out to the Support team to take a closer look through a private channel: Smartsheet Support

Hope this helps!

Cheers,
Isaac.