Need help paying bill

Mike Curry

Hello,

I have sent messages, emails and had conversations with customer service. I spoke to Key Jimenez who told me to reach out renewals@smartsheet, I reached out to my account executive Daniel Lorenzo and send messages through LinkedIn to Smartsheet directly! I was told that if the payment was not received by the 19th I would become a "view only" user. I need to pay a bill and I am not getting a response from anyone, any suggestions would be appreciated.

MC

Naeem Ejaz

Contact Support | Smartsheet Learning Center

In the form:

• Select your issue as “Billing > Renewal / Payment”
• URGENT: No Response on Payment – Account Access at Risk
• Include this info:
  • Your Smartsheet account email
  • Company name
  • That you've already contacted: Key Jimenez, renewals@Smartsheet .com, Daniel Lorenzo
  • Your deadline (e.g., June 19th)
  • Request immediate payment instructions or invoice access.