NEW! Modern forms submission experience with accessibility enhancements

Hi community!

We’re very excited to announce a modern, more accessible forms submission experience!

📣 You spoke, we listened! This release includes:

Accessibility upgrades for inclusive, barrier-free form experiences
Enhanced error guidance to help you complete forms with confidence
Upgraded file uploader featuring a modern design with better messaging
A cleaner, sharper UI that’s easier to navigate

🌟 What’s next?

We’re working to level up the form builder and form manager experiences, so whether you’re creating, submitting, or managing forms, upgrades are on the way.

Environments availability:

Commercial US, Commercial EU, Smartsheet Gov

Plan availability:

All plans

Subscription Model Availability:

Both Legacy Collaborator Model and User Subscription Model

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Comments

Paul Newcome

Some of my forms no longer fit how they were in a dashboard. For example, this form used to fit perfectly within the widget size. There were on scroll bars to move left/right or up/down. I understand resizing the widget will take care of this issue, but there are many places where resizing my widget requires quite a bit of restructuring of my entire dashboard in general.

Is there an option to revert to the original style so that I don't have to go through and re-design dashboards?

S.Stone

I would also like to request more formatting options so our forms can fit on our dashboards again. We are creating hundreds of forms, and they were all set to fit perfectly. But with the new design, we have to manually adjust everything so our teams can fill them out without having to scroll through every form.

Ideally, I'd like to be able to set the size of each field like we can with notes. The file upload is especially large now, and even that large date section is taking up space. As of now, even if I remove the title in the blue area, it leaves a gap of the same size, so I can't even save space that way.

I appreciate the accessibility, but without the ability to customize these views, we've got hours of work on our hands to reformat all of our dashboards to work smoothly again.

rfairchild

I have many forms that run from a dropdown, now you can not select anyone else on from the dropdown and when you do it just goes back the first one on the list, I have reloaded and checked my data shuttles with no resolve.

CSchaffner

Why does this update remove support for email attachments in forms? This was the primary method we used to track incoming documentation. Without the ability to attach emails, we may no longer be able to use Smartsheet for our workflow.

Selin Esener

Hi all, thanks for flagging these. I'm meeting with the team and will share an update on fixes for each item later today.

joels01

We are also having this issue with dropdown fields.

https://community.smartsheet.com/discussion/comment/487798#Comment_487798

Sarah Donnelly

I've experienced the dropdown field selection issue myself this morning. Trying to select a staff member from a single select drop down > started typing staff member name and hit return instead of grabbing my mouse to select > field in form stayed blank, would not reset to display dropdown list again > had to close out and reopen the form to reset and display the dropdown list again.

WerkinGrg22

We are also experiencing huge usability issues. Longer drop down select items on mobile are formatting in such a way that all items are illegible on mobile. We need this reverted, or an option to change formatting styles.

Karen Beaston

Prior to the latest update, form users doing a large number of similar entries were able to "reuse" data when they used the back button in their browser window after form submission. Now the form data is no longer retained.

Brock Moreno

https://community.smartsheet.com/discussion/comment/487810#Comment_487810

We also are having issues with the dropdown fields and formatting in side-by-side. The Headers are cut-off and out of view.

Selin Esener

Updates!

Dashboard widget: Can you please file a support escalation request.
Dropdown contacts: Team is working on a fix asap.
Side-by-side formatting: Team is working on a fix asap.
File uploader email attachment: Team is working on a fix.
Re-use data: Team is working on a fix.
Mobile: I will reach out in an individual message for repro steps and images.

I will update here as fixes are rolled out.

OSE Helpdesk

We're currently facing a UI issue with the forms accessed via SOTI Browser on our Zebra devices across operations. The mobile browser displays the forms in an unusually elongated layout, which negatively impacts usability

John_Foster

https://community.smartsheet.com/discussion/comment/487851#Comment_487851

I am having issues with dates displaying in the US format for some forms and UK format for others, thee is no consistency as to why, but this is causing user confusion. Can we have the ability to switch back to the old styles?

FrogHolder_01

https://community.smartsheet.com/discussion/comment/487880#Comment_487880

Like @John_Foster, I'm also having date issues, specifically passing dates into forms using URL-Encoded Links. Hoping for a fix to this quickly. Thanks!

Kayla

Why is modernizing making everything larger? Doesn't fit cleanly - as mentioned many times here. Would have been good to go through the EAP to catch these first.

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