Smartsheet no longer allowing DXF or DWG file types to be uploaded as an attachment?

Andrew_H

Hi

Hopefully someone can help we have noted that, smartsheet has stopped allowing .dxf and .dwg files to be uploaded. Previously our staff have been able to upload these file types via a form that we have been using for a few years to submit job requests to our workshop for manufacture. Has there been a change, is there somewhere that I can change settings to allow these files to up uloaded? For now the workaround is to ask that people zip the files up before submitting.

Thank you for your time and assistance.

Andrew

Georgie

Hi @AndrewH,

Thank you for bringing this to our attention! We've determined that being presented with the “This file format isn’t supported” error when attempting to add an attachment to a form is caused by a bug and our Product team is working on a resolution. 

I have confirmed that DWG files are one of the file types that the Support team were already aware of, and I have now asked them to add DXF files to their investigations. 

We are not able to provide a time-frame on how long the resolution could take but we are doing our best in order to have this fixed as soon as possible.

Thanks,

Georgie

Georgie

Hi @AndrewH,

Thank you for bringing this to our attention! We've determined that being presented with the “This file format isn’t supported” error when attempting to add an attachment to a form is caused by a bug and our Product team is working on a resolution. 

I have confirmed that DWG files are one of the file types that the Support team were already aware of, and I have now asked them to add DXF files to their investigations. 

We are not able to provide a time-frame on how long the resolution could take but we are doing our best in order to have this fixed as soon as possible.

Thanks,

Georgie

Luis C.

I'd also add to Georgie's response that this seems to be just a visual error so you and your team should still be able to submit your forms even when getting the "Format Unsupported" error.

I've tested this, and the files were successfully attached to the row.

CBO

.msg is also flagging as unsupported.

Ben.oom

Throwing out .stl files as an issue as well

Georgie

Hi all,

Just an update to say that this issue has now been resolved - check out @Selin Esener's comment on the announcement thread here!

Thanks,

Georgie

Andrew_H

Hi @Georgie

Thank you for your help with answering this question.

Kind regards

Andrew