Smartsheet and Make.com Email Scenario

BESP10

Good afternoon

We have rows in a Smartsheet that contain attachments. We've set up a process where checking off "Generate Email" triggers a Slack notification to make.com, which then retrieves the attachment from the row and sends a templated email from our Gmail.

The problem is that we are consistently getting error messages and the secnario stops working creating an issue with our communications from vendors

Our developer says it is a smartsheet server issue

Is this a known issue?

Naeem Ejaz

• Smartsheet limits API calls per user/token to prevent abuse.

• If you’re triggering multiple attachments at once or in rapid succession, you might hit the rate limit (300 requests per minute per token).

• This would cause Make to fail retrieving the file.