Issues with copying in the Windows App - Table View

Is anyone else experiencing the following?

When using the Windows smartsheet app with a sheet in the new Table view and attempt to paste anything, I get a message at the top that says "Please allow clipboard permissions in your browser to copy and paste in Smartsheet. Learn more."

Because this is the application, I cannot change my "browser" settings.

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Desktop App

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Table View

Accepted answers

Isaac A.

Hi @retrac_ted!

After testing, I can confirm that I was able to reproduce this behavior in the Windows Smartsheet app while using Table view.

The message you’re seeing is expected behavior. According to the help article referenced in the error message, if you're working in the Smartsheet desktop app and see that clipboard warning, the current workaround is to switch your sheet to Grid view to copy and paste, and then return to Table view when you're done.

You can find more details here:

🔗 Activate browser clipboard

If you'd like to share your thoughts on this behavior or request enhancements, I highly recommend posting in the Product Feedback & Ideas category so our Product team can take it into consideration.

I hope this helps!

Cheers,
Isaac.

All comments

Leroy Noriega

Are you able to log into Smartsheet online and make proper changes?

Maybe the changes will transfer over to the app.

retrac_ted

Thanks, Leroy - I am able to make the changes in the browser, but still no luck in the app.

Trish Kernen

Hi @retrac_ted

Two things you can try:

1. Check to see if Enable Clipboard Features is switched on:

Access windows settings through the Start menu and select settings or press Windows + I to open the settings directly.
Select System and then Clipboard and ensure the clipboard history is switched on. This feature allows you to manage your clipboard items and may have implications on permissions across applications.

2. Check to see if your privacy settings for Clipboard is switched on:

While still in Settings, go to privacy & Security. Select Screenshots and Apps
Ensure the toggle switch under 'Let apps access take screenshots of various windows and displays' is switched on.

If you still have issues, you may have to speak to your IT team or check the Windows Security/Defender settings to ensure the applications are not preventing clipboard access.

Hope this helps.

Trish

retrac_ted

Thanks, Trish - I tried the first suggestion with no change. I am running Windows 11 and so far have not been able to find the permissions mentioned in the second suggestion, but I will keep looking and report back!

Trish Kernen

I am also on Windows 11, try this:

Settings / Privacy & Security / Screenshots & Apps (all the way at the bottom for me)

retrac_ted

I have both of those toggled on as well.

Isaac A.

Hi @retrac_ted!

After testing, I can confirm that I was able to reproduce this behavior in the Windows Smartsheet app while using Table view.

You can find more details here:

🔗 Activate browser clipboard

If you'd like to share your thoughts on this behavior or request enhancements, I highly recommend posting in the Product Feedback & Ideas category so our Product team can take it into consideration.

I hope this helps!

Cheers,
Isaac.

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