Lost Owner Access to Workspace I Created, but Can't See Current Owner

Hi, I created a workspace some time ago, but recently my access changed (now viewer) and I can no longer manage or edit the content. I also noticed that the Owner field is blank (doesn't load), so I can't identify who currently owns it in order to request access.

Is there a way to recover ownership or at least view who the current owner is? This is blocking important updates we need to make.

Thanks in advance for your help!

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Marojas

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Naeem Ejaz

Your account email was changed or replaced, possibly during a company-wide email migration.
The original workspace owner left the organization, and no one reassigned ownership.
There is a sync issue on the Smartsheet backend preventing the Owner field from loading.

1. Contact Your Smartsheet System Admin

Ask them to:

Go to Admin Center > Users.
Check if your original email/account still exists.
Reassign ownership of the workspace to you (they can do this even if the current owner is inactive).

If the original owner left the company, the Admin can:

Transfer all their assets to you using “Transfer Ownership” in Admin Center.

2. Raise a Support Ticket with Smartsheet

Since the Owner field is not loading (indicating a possible system issue).

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