Form Submission Error Message

Hi Everyone,

I have a form that I created which has been working just fine until I had a user notify me that they were getting this error message:

I had them refresh and try again but he kept receiving this message. I then also submitted a Test form and that worked fine (although took a while to refresh on the sheet).

Does anyone know what would cause this error and how to resolve it?

Thanks,
Kristen

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Georgie

Hi @Kristen Cummings,

I’ve been able to determine that our Engineering team is in the process of investigating intermittent errors with form submissions. They have noted that these are occurring either when the form has CAPTCHA enabled or when the user submitting has checked the box to send themselves a copy of their responses.

While they continue to investigate this issue, the form should submit if the settings are changed to remove the CAPTCHA, or if the user submits without sending a copy of the responses to themselves. If neither of these are viable options, please have the submitter retry the form submission until it is processed.

Thanks,

Georgie

Kristen Cummings

Thank you @Georgie

I do not have my form set-up for CAPTCHA and the user attempted both with and without sending the responses to himself and was still getting this error message.

Has there been any progress on this issue?

Thanks!

Georgie

Hi @Kristen Cummings,

I can advise that the form submission issue I mentioned that was being investigated has now been resolved. I’d therefore recommend opening a Support ticket to have the team investigate why the user is still seeing this issue - if you could provide the email address of the affected user and timestamps of when they last attempted to submit the form, that will assist with the team’s investigations.

Thanks,

Georgie

Zachary Murray

I can confirm this issue is still happening for just one of many people using our form. Tried a lot of things. Different browsers, incognito mode, using a different internet source, using the desktop app, clearing browser cache, using a phone to submit. The form works fine for everyone else.

Zachary Murray

Just had another form user reach out with the same issue.

Luz Acosta

I have the same issue

ThermoKate

I've been having the same issue. Has this been addressed?

Andrée Starå

https://community.smartsheet.com/discussion/comment/494033#Comment_494033

Hi,

I hope you're well and safe!

If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.

I hope that helps!

Be safe, and have a fantastic day!

Best,

Andrée Starå | Smartsheet Expert Consultant & Partner / CEO @ WORK BOLD

✅ Did I help answer your question/solve the problem? Please support with 💡 ⬆️ ❤️, and/or ✅ Answer. This will make it easier for others to find a solution or help answer. I appreciate it, thank you! 🙏

Zachary Murray

Did this months ago. Several times. Thanks Andrée.

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