Dashboards are auto-refreshing every minute, but are set to refresh every 10. What is causing this?

Hello,

I work to maintain the Smartsheet system at our company, and as of last Wednesday there has been an ongoing issue where dashboards that are set to refresh on a 10 minute interval are auto-refreshing every minute (or less), preventing our workforce from using the forms embedded on said dashboards as it cancels their entry before submission.

Has anyone else had this issue? I initially thought it was a Smartsheet wide problem that would be fixed, but have seen no status incidents reported.

We do use various Bridge APIs to update columns, move rows, etc. on sheets that are dynamically viewable on the same dashboards, but I do not think this should impact the dashboard's refresh rate as it has not done so previously.

Any insight would be greatly appreciated!

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Andrée Starå

https://community.smartsheet.com/discussion/141893/dashboards-are-auto-refreshing-every-minute-but-are-set-to-refresh-every-10-what-is-causing-this

Hi,

I hope you're well and safe!

Strange!

If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.

I hope that helps!

Be safe, and have a fantastic day!

Best,

Andrée Starå | Smartsheet Expert Consultant & Partner / CEO @ WORK BOLD

✅ Did I help answer your question/solve the problem? Please support with💡 ⬆️ ❤️, and/or ✅ Answer. This will make it easier for others to find a solution or help answer. I appreciate it, thank you! 🙏

Adam Costello

Did you ever find a solution to this? It started happening with one of our dashboards earlier this week.

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