Basic Logic in Forms - Not working

Hi all,

Im setting up a form, and what should be quite simple doesnt seem to be working for a logic request.

I have a question midway through the form, if the user selects the anser 'Yes' from the dropdown (field A), a field appears to answer (Field B). If its a no, then the field stays hidden and move on to the next question (Field C).

Problem i have is that despite having logic that says if Field A is Yes, then show Field B, Field B is always on show no matter what.

What am I missing here? I have created another example and it doesnt work there either, copying directly a tutorial on YT which i found. Is there a setting or a permission that i should have enabled?

Screenshot 2025-08-28 122916.png

Screenshot 2025-08-28 122903.png

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Cassie L

@DavidRSmith Can you confirm if there are any default values applied to your setup?

From what I can see, everything is set up properly. If no default values, perhaps try to save and refresh before you preview the form (forgive me if this was already attempted)

DavidRSmith

Hi Cassie, Thanks for responding.

Unfortunately have tried the save, refresh and reload, and that why i even made the test example to make sure it wasn't anything to do with the sheets or workspace I was working in. It didnt make a difference.

I have tried with default values on & off in my original attempt, which was a yes/no, and tried again just now with the test copy but still no change 🤔

Andrée Starå

https://community.smartsheet.com/discussion/142145/basic-logic-in-forms-not-working

Hi,

I hope you're well and safe!

Strange!

Try duplicating the form and check if that resolves the issue.

If this is not the case and you haven't already done so, I recommend submitting a support ticket through the new Smartsheet Support Portal.

I hope that helps!

Be safe, and have a fantastic day!

Best,

Andrée Starå | Smartsheet Expert Consultant & Partner / CEO @ WORK BOLD

✅ Did I help answer your question/solve the problem? Please support with💡 ⬆️ ❤️, and/or ✅ Answer. This will make it easier for others to find a solution or help answer. I appreciate it, thank you! 🙏

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