Automation Email Alerts not sending

Hi SS Community! I have multiple automations set up to send email alerts within SS across many different workspaces. Recently, all users have stopped receiving the email alerts (still alerted within SS itself). I've checked everything I know to check but cannot find the break down.

Outside of checking notification settings, automation settings, junk folders, System admin…what else can I do to troubleshoot?

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Email Notifications

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Georgie

Hi @AdinaS,

I’d recommend taking a look at this help article: Issue: Email not received from Smartsheet.

Since the Smartsheet notifications are still being received, it might be that something has changed on your end that’s now stopping Smartsheet emails coming through. You can reach out to your IT team to determine if the domains within the article above are on your organization’s allowlist.

If that doesn’t help resolve the issue, please submit a ticket with our Support team to have them investigate.

Thanks,

Georgie

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