URGENT HELP NEEDED: Unable to sign in

I made my subscription payment (Business) a while ago, got the receipt via email, and can see all my workspaces and objects, but surprisingly when I am clicking any sheet or report to open it, I am getting an error message (pls see attached screenshot).

I signed out and signed in again, cleared the cache, restarted my laptop… but still the same issue.

Any tips please?

Dear @Genevieve P. Could you please assist?

Thanks

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zealvert

Thought this screenshot might also be of some help.

zealvert

With due respect, it's a terrible experience. I made the payment of my Business account, my subscription is active, I can even see my workspaces and sheets, have received my invoice… BUT I CANNOT open any of my sheets, reports, or anything else!

Receiving this (screenshot) message for the past 3+ hours. My client is coming tomorrow; how will I show them the project?

Someone please help! @Genevieve P. @Andrée Starå @Paul Newcome

Thanks

Georgie

Hi @zealvert,

I checked in with our Support team and was able to determine that you have an existing case regarding this issue, and you’ve been able to get the issue resolved either by dragging and dropping the workspace assets into a new workspace, or by creating copies of the affected workspaces.

If you have any further problems with this, please continue to work with the support team.

Thanks,

Georgie

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