Dear Smartsheet Teams,
With the introduction of the new User Subscription Model (USM) and the "Provisional Member" state, I understand the added complexity. However, the ability to automate upgrades and downgrades between Viewer and Member via SCIM remains critical for enterprise license management.
Use case:
- When a user is set as Provisional Member, we may decide they do not need a paid license permanently.
- It is acceptable to manually downgrade them to Viewer in the Smartsheet Admin Center as an initial step.
- After that manual downgrade, we would like our IdP (we use EntraID) to be able to re-upgrade the user to Member automatically when they request access (for example via an Access Package, an EntraID feature), and to automatically downgrade them back to Viewer when they are removed from that Access Package.
- The current requirement for ongoing manual intervention in Smartsheet breaks this SCIM-driven workflow and increases administrative overhead.
Why this matters:
- Restoring SCIM control over Viewer↔Member transitions would enable consistent, automated license lifecycle management (provisioning, deprovisioning, and re-provisioning) across enterprise accounts.
- It reduces manual work, avoids delays in granting/removing access, and aligns Smartsheet with common IdP-driven access patterns (like Access Packages).
I understand there may be implementation challenges, but I’m confident this capability could be designed in a way that respects the new USM semantics. Restoring or exposing this functionality to SCIM would be a major improvement for enterprise customers.
If helpful, I can share example provisioning attribute mappings or describe our EntraID Access Package flow in more detail.
Thank you for considering this request.
