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New JIRA tickets don't appear in linked Smartsheet file?

edited 12/09/19 in Archived 2017 Posts

I'm using the JIRA+Smartsheet connector app. I created two sample JIRA tickets and was able to get these tickets to appear in a Smartsheet file. I then created 600 new JIRA tickets and these aren't syncing to the same Smartsheet file even though the same filtering criteria should be met.

Can someone help me to troubleshoot?


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