Welcome!

Customer support

Does this company have any humans that you can talk with? I need help making account changes and I am not able to get a hold of anyone.

Here are other ways you can contact Support:

Use the Form linked in bullet point number 2 of this article: Access the Smartsheet support portal
Depending on the Support Package you have, use the Contact Support option from the ? mark in the Smartsheet Application and request to talk with an agent.

Cheers,

Issue with Fiscal Year
Hi! Our Fiscal Year begins in February. This means we are in fiscal year 2026, with the first quarter ending at the end of April. However, in my Smartsheet timeline, the year is off by a year. The timeline shows FY 2027 rather than FY 2026. Is there a way that I can change this?
Dashboard Not Editable
Hi, I am a user for a paid plan, but for some reason, smart sheets stopped letting me edit. How do i fix this so that i can edit a dashboard? Thanks!
Timeline Widget's toggle of Set the default hierarchy state keeps resetting to off
The timeline widget has a toggle: Set the default hierarchy state. I am turning on "expand lanes by default." It seems regardless if I turn this "on", save, sign out, and sign back in, it automatically changes back to "off" when I log out. I have tried clearing my browser cache.