Activity log missing data

Hi all,

I am wondering if anyone can help me figure out what happened.

I was in a sheet on 11/21 and the activity log reflects what actions I performed. The next item on the activity log is my manager viewing the sheet on 11/26. I know I viewed the sheet on 11/24 but the activity log does not show this. Additionally, the sort order was changed from field A (account name) to field B (account owner) sometime between 11/24 and 11/26 but there is no activity on the log for that timeframe.

When fixing this, I noticed the action "rows reordered" was logged, but this is not within the filter of actions to select.

I need to explain to my manager who did this and when.

I've widened the date range of the activity log filter as well as selected all actions, but the above is all I can see. Any suggestions on how best to proceed?

Find more posts tagged with

Activity Log

Auditing

Accepted answers

All comments

Georgie

Hi @Jess D,

I’ve tested on my end and can confirm the following:

Sheet views are registered on the activity log each time a user refreshes or reopens a sheet, but are not registered if the sheet is kept open in a browser window/tab and the window or tab is returned to - perhaps this is what happened when you viewed the sheet on 24th November?
Sheet sorts are registered on the activity log if the sheet is saved after sorting - and show as “Rows Reordered”
The “Rows Reordered” action can be found by selecting the “Row changes” filter in the activity log

More information can be found here: Track changes with the activity log.

Hope that helps!

If you are still having trouble or not seeing actions in the activity log and the points above don’t explain why, please open a Support ticket to have the relevant team investigate the cause of the behaviour.

Thanks,

Georgie

Sign in to join the conversation!

Quick Links

Component react.discussion.discussions had an error.

ref must be one of: categoryID, siteSectionID, category, category/categoryID, category/name, category/description, category/url, category/allowedDiscussionTypes, locale, siteSection, siteSection/basePath, siteSection/contentLocale, siteSection/sectionGroup, siteSection/sectionID, siteSection/name, siteSection/description, siteSection/apps, siteSection/attributes, layoutViewType, discussionID, commentID, page, latest, sort, sortType, lookupSort, discussion, discussion/name, tags, breadcrumbs, discussionApiParams, serverDraftID, serverDraft.