Alert Email when comments are added

Charles Osborn

I am using Alerts to send an email to a ticket contact when comments are added about their Ticket. I am using a dynamic view for them to answer the comment so they don't need a member license.

When the ticket contact response I have an alert that goes to the assign to.

This is working great, but the alerts go to the assign to even when they put in the question in the comments.

Does anyone have a way to add a conditional format that would not send the alert if the assign to adds in a comment?

Thanks,

Ray Lindstrom

@Charles Osborn,

You can add a second Action for your Automated Workflow along with a helper column on your grid/sheet. That Action could be something like checking a box in the row (Question Asked? could be the helper column name). Your Condition for the Automated Workflow would include that the checkbox is not checked (meaning the question hasn't been asked). That way when your person answers the question, your Automated Workflow will see the box checked and won't send the Alert again.