Account Suspended - Need to recover sheets

Dear All,

my account was suspended for a long period in which my sheets were deleted. I renewed my account and asked technical support if my sheets could be recovered. I received this message below, but I do not seem to get a reply back afterwards and still do not have my sheets recovered.

Thanks for contacting Smartsheet Support. I will be happy to help you with your questions.

Once an account gets cancelled due to non payment, you have 30 days to be able to access your sheets, after this, the sheets will become read only for other 30 days until they get deleted. I was checking into your account and noticed there are 7 sheets that are still in your deleted bin, these can be recovered indeed in the case that you decide to join back to Smartsheet, however, these will be all of the sheets that we have from your account at the moment that could be recovered.

Thanks for using Smartsheet!

Kind regards,
Technical Support Specialist II

Thanks for your reply

Find more posts tagged with

Sheets

Accepted answers

All comments

Paul Newcome

You would need to go to your Deleted section (bottom of the workspace list on the left when in browse) and restore from there.

jogroven

Dear Paul,

the problem is that the technical support told me 7 sheets are still in my bin, but no sheets are in my bin.

thanks for your reply

Paul Newcome

Is it possible their response was right before the sheets hit their deleted deadline?

jogroven

Smartsheet does not answer my mails since I am not in the correct plan.

Paul Newcome

I meant the response you have in your original post. Is it possible that the sheets in the deleted bin hit that deadline in between the time that they sent that and the time you were able to check?

Are you referring to two separate accounts (one old and one new), or is it a reactivation of the original account that had the sheets in question?

jogroven

Thanks Paul,

correct, it is a reactivation of the original account that has the sheets in question.

I've send an email to ask if my sheets could be recovered. At that time I could still access my smartsheet but no sheets were in my worksspace nor bin. But the smartsheet assistant replied to my email that there were still 7 sheets in my bin that could be recovered.

but I can not seem to get in contact with someone who can check if the sheets are really deleted.

propably the sheets are now permanently deleted, even tough I never saw them in my deleted bin.

Sign in to join the conversation!

Quick Links

Component react.discussion.discussions had an error.

ref must be one of: categoryID, siteSectionID, category, category/categoryID, category/name, category/description, category/url, category/allowedDiscussionTypes, locale, siteSection, siteSection/basePath, siteSection/contentLocale, siteSection/sectionGroup, siteSection/sectionID, siteSection/name, siteSection/description, siteSection/apps, siteSection/attributes, layoutViewType, discussionID, commentID, page, latest, sort, sortType, lookupSort, discussion, discussion/name, tags, breadcrumbs, discussionApiParams, serverDraftID, serverDraft.