Anyone having issues with Update Request Workflows?

BristolCVN

Hi all,

I have created some Update Request workflows and I am testing to myself. I am not getting email subject and body context in the Update Request Email.

What I am getting is, Email Subject: "Update Request for [Sheet Name]: [Workflow Name]" and in body, "Please Update My Online Sheet".

I have a specific Subject and Body with references to Fields.

I originally had a time-based trigger, but have since changed it by using a date helper column. Basically, I am utilizing an Update Request workflow to send to our internal SS "Owners" to identify which Sheets, Reports, Dashboards are no longer being used or needed, based on last modified date.

Any input would be appreciated. Thanks in advance!

amarkumar

Hello @BristolCVN If your workflow action is Request an update (Update Request), Smartsheet uses a standard subject/body (e.g., “Update Request for [Sheet Name]: [Workflow Name]” and “Please Update My Online Sheet”). Custom subject/body text and {{field}} references won’t render in Update Request emails.

To use a custom subject/body with field references, change the action to Alert someone / Notify someone (and include the row link). If you still need the update form experience, use two steps: (1) Alert with your custom context + {{fields}}, then (2) Request an update.