Getting errors trying to transfer ownership of a sheet

We have MANY sheets to transfer. This is as a result of our company domain changed (hii-tsd.com to hii.com). So we transferred ownership to 3 people (myself included) on the Portal Team, who manage the Smartsheet files. I had a co-worker on the portal ACCEPT the email that was sent to the shared mailbox, and then the invalid message appeared.

ALL our files were owned by the shared mailbox before we had to change domains, but now we cannot change them back. We were working with a sing test file before we attempted to transfer everything.

Did I miss something in the process??? Thanks in advance for all your help!!!

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Did someone else that has access to the shared box either accept or decline already?

@Paul Newcome ,

Yes, a coworker on the Portal Team than has access to the shared mailbox (there are 3 of us), was the one that accepted it. I thought it should be someone OTHER than me to accept, as I am the current owner.

Once an ownership request has been actioned on, it can't be used again. You would have to initiate a second transfer request.

@Paul Newcome ,

Initially the ownership was our shared mailbox, now the sheets are me, or one of my coworkers. We just want them to go back to the shared mailbox. It should not be the ordeal that it is.

When you say "shared mailbox", do you mean a single email address that multiple people monitor, or do you mean a group of email addresses?

@Paul Newcome ,

This is a single email address for our team, that all 3 team members have access to. Here are 2 pictures.

Ok. So is it possible another team member clicked on one of the email links first? Have you tried sending another ownership transfer request?

We did multiple tests. And since I am the current sheet owner, I had HER accept on behalf of the portal team. It really should not be this difficult to accomplish.

You may need to reach out to Support.

I was leaving that as a last resort. Thanks @Paul Newcome

@Paul Newcome ,

Posted a question to them, and have my case #. And still waiting!

I recently did a transfer and noticed that if I am to transfer the ownership to another person (Let's say B), B has to first be an ADMIN on that item before I am able to make them the owner.

If this is not the case, then good to reach out to Support.

You should reach out to support team and check status

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