Automations with email notification have stopped working

I have a number of automation that send notification emails to clients. These are automations that have worked successfully for years, and suddenly they stop. I am a recipient on many of these notification emails, and I realize that I have stopped receiving these notifications as well as of Jan. 26, 2026.

It's a constellation of issues:
1. Some automations that should have run since Jan. 26 have not run.
2. Automations that show as having run are not sending emails to me or other recipients.
3. Test runs of automations sent to my email address are note being received.
4. Because there's no SS audit trail, I have no way of knowing who is affected without contacting each client.

To confirm:
1. The automations appear to have worked properly on and before January 25.
2. The automations haven't changed.
3. Emails are not going to spam folders.
4. I'm receiving other emails from SS, including some separate email notifications for this sheet.

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Email Notifications

Accepted answers

Janae G.

Hello @JK60626 ! Automations can act weirdly sometimes… Has anything changed in the sheet data that would affect the way the automations trigger? Ex. if the automation triggers when a cell goes from blank to any value, but all cells have "NA" instead of blanks. Also double check that nothing changed in the date format of the date column trigger- make sure it still registers as a date.

You could also double check that nothing weird happened with permission/sharing settings. Make sure the automation settings are set up as limited/restricted/unrestricted as needed.

All comments

PittsburghRob

What are the triggers for these automations? Are they when a date is reached or when rows are added or changed?

JK60626

I have both types of triggers in separate automations within the same sheet. Notifications are triggered a certain number of days in advance of a date or if a date changes. There are some other less commonly used automations, including when a new row is added or a status field changes.

Janae G.

You could also double check that nothing weird happened with permission/sharing settings. Make sure the automation settings are set up as limited/restricted/unrestricted as needed.

JK60626

Thanks! Looking at it again with fresh eyes helped me spot the issue. We'd made a slight naming convention in a field, and one of our filters was set to "has any of…" (which required the exact name) vs. "contains" (which doesn't).

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