Note: Translated by the moderation team since enhancement requests are currently only supported in English.
I'd like to suggest an improvement for the integration between Smartsheet and DocuSign.
Right now, when Smartsheet sends a document for signing through DocuSign, the status that comes back to the spreadsheet shows up in English (like: Sent, Delivered, Completed), even when the account's environment and regional settings are set to Portuguese (Brazil).
Also, when the document is sent to multiple approvers/signers, the tracking is limited to just one overall status column. This makes it hard to figure out which approver the process is stuck with at each stage, cutting down on visibility and operational control of the flow.
Suggested areas for improvement:
Location of the integration status
Let the statuses returned by the integration with DocuSign show up according to the language/region set in the user's account.
Example: Sent → Sent, Delivered → Delivered, Completed → Completed.
Individual traceability by approver
Provide a way to identify, within Smartsheet, the status of each approver/signer separately.
show at which stage each approver is or who the document is currently pending with.
More details on the flow status
Besides the overall status, allow for a more granular return of the subscription journey, making it easier to track, follow up, and manage SLA.
Impact of the improvement:
These tweaks would really boost operational clarity, especially for companies that use workflows with multiple approvers. Today, the language barrier and the lack of individual tracking make it hard to keep up internally, cause rework, and lower the efficiency in monitoring the signing processes.
This improvement would be super helpful for teams in Brazil and for operations that rely on quick and accurate visibility of documents in approval.
