Intermittent failure of selected Smartsheet automations

Hello,

I am experiencing an issue with automations in Smartsheet. Some workflows continue to run normally, but others stop working intermittently even though they were previously functioning as expected.

The issue does not appear to affect all automations, only certain ones. An important detail is that when the affected automations are run manually, they work fine. Because of this, it seems the issue may be related to the trigger not being recognized consistently rather than a problem with the workflow actions themselves.

Can someone please help me investigate the following:

Why some automations are no longer running automatically while others are still working

Whether there are any known incidents or service disruptions affecting automations

Whether there are logs available that can confirm why the affected automations stopped or why the trigger event was not recognized

Thank you

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Steve Rohrdanz

Are the automations that don't always run triggered by data in calculated fields?

TVang

This is especially important if those fields/columns use the TODAY() function or depends on others that use it. These fields are not calculated until someone opens-and-saves the sheet.

Fields that are modified by a workflow action (like "Change a cell value") are prohibited from triggering other workflows.

Also, fields that use cross-sheet formulas will not trigger workflows.

ABESmartsheet

This is not the case. They were working perfectly fine. Seems like a platform issue after an update or something similar

alyssar

@ABESmartsheet Are you still experiencing this issue because I am experiencing it too. Within my sheet, I have 27 automations set up but the intermittent failure is just impacting 4 columns and not populating the automation data. It is now impacting the dynamic views I have connected to the sheet.

ABESmartsheet

It started working, then just stopped again. I don't know what's happening but is causing a lot of issues on my side

Katherine Britt

I am having issues with automations running without being triggered. I have status columns changing when nothing has changed in the sheet. The activity log shows an automation changed a cell but not other actions before it.

Richard D. Vogt

I have several automations that suffer from erratic behavior in that they sometimes run, they sometimes don't, and they sometimes group the notifications together even though they are supposed to send them individually when triggered. The success or failure is all over the map and the process depends upon these automations working properly.

Amy G

I have also noticed some automations that worked since 2023 sometimes do not work in 2026. The automation logic and the underlying sheet has not changed.

If I run the automations manually, they trigger.

Has anyone tried a support case?

Stacie W

I just opened a case. I have a very simple automation that has worked fine for over a year. I noticed it wasn't working on Monday. Other automations within the same workspace aren't affected and recreating a new automation didn't work, either.

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