[Critical Error] Owner of the sheet can't edit despite having a Business Plan Member seat

Hyojin

Hi,

I’m the Owner of several sheets, but I’m currently being treated as a "Viewer" and cannot edit anything.

1. The Issue: Even though my Seat type is correctly set to "Member (Paid)" (as shown in the attached screenshot), I have no editing rights.
2. System Error: On the User Management page, multiple error messages saying "We ran into an error. Please try again" are appearing.
3. Current Status: I recently re-subscribed to the Business Plan, but the system doesn't seem to sync my paid status with my actual permissions. There is also a notification in the True-up (1) tab that won't go away.

As the Owner, this is halting all my work. Since I've already paid for the Business Plan, I need an immediate fix to restore my editing capabilities. Please check my account status and sync the licenses manually.

Email associated with account: pm@iliasbio.com

Genevieve P.

Hi @Hyojin

I noticed your other post here and have responded.

It sounds like you may have cancelled a plan, then purchased the same type of plan again. However since the previous plan was cancelled versus renewed, the assets associated with it are in read-only mode due to plan asset ownership (see: https://help.smartsheet.com/articles/2483118-asset-ownership-overview )

My suggestion is to create copies by using Save as New for the entire workspaces (or individual sheets) so that you can continue working with the same data! 🙂

Cheers,
Genevieve