Workflow Update Notification Emails Not Highlighting the Updated Cell in Yellow

Shesha_K

So, I am trying to set up a fairly comprehensive notification to my colleagues, when specific data regarding their assigned events change. I selected as many of the changes as I was allowed (19 appears to be the max). And while the automation seems to work, it isn't highlighting the cell that was changed in yellow. Which is frustrating because there are a lot of small changes that need to be identified right away, and they don't really have time to go through them all and try to figure out what the change was. I have attached screenshots of the workflow and the email that is sent. I have it only sending to myself currently, I didn't want to barrage them with test notifications. If/when I can get it to identify the change, it will be sending to contacts in a cell. Also, instead of showing that I was the one that made the change, it is saying it was changed by automation. While some of these cells are formulaic, the notes column is strictly text. Also, I am limited in some of the abilities that I have, as we are on the .gov version of SmartSheet.

Adrien Leduc

Hi @Shesha_K if you're the one doing the edits, and the email is also being sent to you, it's likely normal as Smartsheet knows these fields are not new to you. Try to send the email to another user to see if it shows yellow for them.

I'm not sure about the "changes made by automation@smartsheet.com" though, do you have any other automation that is editing any of these fields in the trigger? that is a likely reason. If you try a test where you only change one field manually such as the notes, does it show you as the editor?