Link to Download Attachment Missing

KelJoy

Hi,

I have automations in place to generate various documents, based on the form completed. Once the document is generated, the user WOULD receive an email that included a message I create and then a link (at the very bottom) for the recipient to click on to download the generated document.

Now, I still get the email but there is no link to download the document.

What am I doing wrong????

Here is the automation I have set up. It's the same one that was previously used. It just suddenly stopped including the link.

Darren Mullen

@KelJoy You're doing absolutely nothing wrong. It's how Smartsheet notifications work. Under certain limited conditions, the attachment will be on the notification. BUT, unintuitively , they will not be there under other conditions (even though you check to include attachments).

That's a reason why I created this course on using Power Automate and Outlook to send Smartsheet attachments, among other benefits. In summary, you have to send the attachment using a service outside of Smartsheet to do it reliably.

If you're interested in the course, it's here: https://smartworkflowguru.com/course/smartsheet-automation-formatting-power-automate-attachments/

Hope that makes you feel better that you aren't doing anything wrong. I had the same struggle when learning Smartsheet…..