Setting up the welcome and help screens.

Question

Hello All,

I am having difficulties uploading my information to the welcome and help screens.

We are a Micro Soft 365 shop, using share point, and I am getting the error message that share point in refusing to connect.

Whereas this appears to be a share point issue; I have reached out to our IT Department, and we cannot locate any permission issues on the share point side.

Has anyone else encountered this issue. It is proving to be more difficult than I expected. Any suggestions would be appreciated!

Thank you SmartSheet Community.

Thinh_Huynh · Answer

Since your IT team also cannot identify a permission issue, this may be something worth escalating to Smartsheet Support with URLs, screenshots and the exact error message for deeper investigation.

https://supportportal.smartsheet.com/s/

Hope you can get it resolved soon.

heathergrant · Answer

I have done that as well, that is why we are all stumped.

Thinh_Huynh · Answer

It seems that there is something wrong with your SharePoint URL.

You may want to ask your IT Department to help troubleshoot the SharePoint connection first.