Error granting access to users who do not hold a license (view only access)

AgataDrozdz

We have a problem with granting access to users who do not hold a license (view only access), we are adding users (members of our company but not having Smartsheet license) and some can access, some get this error:

Error Message: Sorry but we are having trouble signing you in. Your administrator has configured Smartsheet to block users unless they are specifically granted ('assigned') access to the application. The signed user <email> is blocked because they are not a direct memeber of a group with access, nor had access directly assigned by an administrator. Please contact your administrator to assign access to this application.

This is really annoying, can someone explain why this error happens?

Willlybolt

I would believe that if some are getting in while others are not, please check to see if you are sharing the workspace, sheet, report, dashboard, form (if set to company only). This would potentially fix the roadblock. a license, in my company, does not automatically grant visibility/ access to what i need them to access. If its individual sheets (grids), reports, dashboards, workspace, forms (if not set to public use), simply share with them by adding the email address of the user. If you are using WorkAPP, then when you are in the workapp, add the email top the roles section and ensure that all items are tied for visibility in the workapp.