Scheduled Report Email Not Sending – Next Send Date Reverts to Never

Question

I am experiencing an issue with a scheduled report email that is not sending. I have exhausted all troubleshooting steps on my end and need some insight if someone has experienced it before.

I have set up a scheduled email via File → Send as Attachment with a weekly recurrence. After saving the schedule, the 'Next sent date' briefly shows a valid date and time. However, once that time passes, no email is received by any recipient — including myself when using the 'CC me' option. The 'Next sent date' then reverts to 'Never' despite the recurrence settings remaining correctly configured.

Troubleshooting Already Completed:

* Confirmed all recipients have Viewer access to both the report and the source sheet
* Confirmed file size is 98kb (well within the 20MB limit)
* Corrected account timezone to Africa/Johannesburg (SAST, UTC+2)
* Deleted and recreated the schedule multiple times
* Tested with different send times including same-day sends
* Manual send (File → Send as Attachment) works correctly and delivers to all recipients
* The 'CC me' option was enabled but I also did not receive the scheduled email

The fact that even the 'CC me' copy is not received confirms the email is not being sent at all at the scheduled time. The scheduler appears to not be executing despite showing a valid next send date immediately after saving.

Any Ideas how i can resolve to ensure the email and attachement sends at the scheduled time?

Thanks

S.Stone · Answer

@Izaan Kruger thanks for the screenshots! I see the error about the date needing to be in the future. Since the 28th was a Thursday, it may not have been able to run that same day.

I try to always set the start date at least a full business day before, as it doesn't matter when the start is when you're telling it to only run on specific weekdays. So I'll set my start dates on the preceding Monday, Tuesday, or Wednesday. I do the same thing with end dates where I tell it to end on a date that's after the last send, but it's not on the same weekday as the schedule.

I've experienced these bugs when I try to do things on the same day, so if you have a chance today, set the date to start on Wednesday, June 3 (that's a date that's neither today nor your preferred Thursday rotation). See if it gives you any initial errors, and keep an eye out for Thursday notifications to see if it comes through.

Izaan Kruger · Answer

Hi,

thanks for the suggestion, i have tried creating a new sheet and a new report, but the same issue occurs. Its not limited to a specific sheet or report but does the same across all my reports.

below are screenshots of the setup, the scheduling, the confirmation with the round arrow to suggest the reoccurrence is active, and then the last screenshot was taken at 4pm on the 28th after no email was received. the scheduling then shows the next send date as never.

Screenshot 2026-06-02 133012.png

Screenshot 2026-05-28 141903.png

Screenshot 2026-05-28 141827.png

S.Stone · Answer

@Izaan Kruger to give you one more troubleshooting step, can you create a new sheet (from scratch) and build the automation the same way and test sending it to yourself? Then add in the relevant columns and one piece of sample data, then see if the schedule works for that new sample sheet.

I have a problem occasionally that I cannot explain at all, and when working with Smartsheet Support, it only existed in that sheet, but we couldn't recreate it in another sheet.

I know the problem is duplicatable in this sheet, but if you can recreate the problem using the same setup in a new sheet, could you share screenshots of your setup (block out anything you need to keep private) to provide more info on the error?