My log in keeps defaulting back to my UK email account, not my US one so I can't see the North America region data

Question

I have 2 email addresses for Smartsheet. One is .co.uk which is associated with my computer. The other is a .com.

When I log in using the .com email and select North America region (which is where the data is stored) I only have the option to log in using Microsoft which then defaults me to the .co.uk account and I can't see the Smartsheet that i need.

If i select any other region i have the option to log in using email address and password but doesn't take me to the US account/data that i need.

I was able to access it up until about March time but haven't been able to since and it's causing issues.

sramachandragupta · Answer

It sounds like a Microsoft SSO issue between your .co.uk and .com accounts. When you select the North America region and choose “Login with Microsoft,” it automatically signs you into the .co.uk account linked to your computer/browser, so you can’t access the .com Smartsheet data.

A few things to try:

Open an Incognito/InPrivate browser window

Go to: Smartsheet North America Login

Choose “Use another account” and manually enter the .com email

If it still defaults to .co.uk:

Sign out of all Microsoft accounts (Outlook, Teams, Office)

Clear browser cookies for Microsoft/Smartsheet

Try again in Incognito

Long-term, the best fix is using separate browser profiles:

One profile for .co.uk

Another for .com

Since this worked until March, your organization may have enabled stricter Microsoft SSO policies. It’s also worth asking your Smartsheet admin to confirm the .com account is still active and properly mapped for North America access.

Gillian Carter · Answer

Thank you Basha, i have tried doing that but it still has the same result.

khasimbashashaik · Answer

Hey @Gillian Carter ,

It sounds like your Microsoft SSO is automatically signing you into the .co.uk account. You could try using an incognito/private browser window, signing out of all Microsoft accounts first, and then logging in with the .com account.