Error message indicating a recipient is not receiving an alert

Keith Turk

Hi,

We run an automation to alert a Smartsheet group that about a change in a Smartsheet table. Whenever the automation is run we receive an email indicating that particular person (shown by their email address) is not receiving the alert. The person in question has left the company, his email address has been removed from Smartsheet and the Smartsheet group.

I have search for his email address but there is no reference to it.

It seems his email address is a left over from a previous version of the group, but I cannot work out how to remove it.

Nitish K

It has to be one of the following issue
1)If the automation is set to alert contacts in a cell (Assigned To) and this person is present in any of the cell the user's name or email might still be selected on old or active rows. Even if they are removed from the company, their contact info remains in those cells until updated.

2) Check the workflow recipient list too since if user might have been manually added as an individual recipient in addition to the Smartsheet group

3) Ensure the user was completely removed from sheet-level or workspace-level sharing. If they are still shared on the sheet (even as an inactive user), some restricted workflows might still attempt to process them.