Does Smartsheet have a contact resolution mechanism that, when sending an automation email, detects that the recipient has a Smartsheet account under a different email address and routes delivery to that account email instead of the value stored in the cell? If so, is this behavior documented and can it be disabled?
We had an automation send an email to a recipient whose row contains only their personal email address. However, the email was delivered to their business email, which does not exist anywhere in our Smartsheet environment. The client does have a smartsheet account associated to their business email address, but that email has never existed in our Smartsheet environment.
Confirmed details:
- The cell value for this contact's email has always been their personal address (confirmed via cell history)
- The email was delivered to their business email - confirmed by screen shot from client of delivery email address.
- The recipient does have a Smartsheet account associated with their business email
I did open a support ticket but was wondering if anyone else has experience this?
