Organization-wide notification and automation failure - No users receiving notifications

Question

Since approximately 14 hours ago, no users in our organization have been receiving Smartsheet notifications.

The issue affects:

* Approval requests
* Update requests
* Automated alerts
* Reminders
* Email notifications
* In-app notifications

We have tested workflows that have been working correctly for months, as well as newly created test workflows, and none of them are generating notifications.

The issue is affecting all users across multiple sheets and workflows, which suggests an account-level or service-level problem rather than a workflow configuration issue.

We have already verified that the workflows are active and configured correctly. We also performed manual tests by updating rows and creating new records, but no notifications were triggered.

Could anyone confirm whether there is an ongoing issue affecting notification delivery, workflow execution, or automation services?

Thank you.

Mark Rojas · Answer

They FINALLY acknowledged it on the status page, but we have had the same issue across the US.

https://status.smartsheet.com/

Ana Karina viana · Answer

Hi,

Thank you for your suggestion.

I have already verified the automation permissions and they are configured correctly. My notification settings, alerts, and reminders are also enabled.

In addition, the issue is affecting all users in our organization, not just my account. No one is receiving approval requests, automated alerts, update requests, email notifications, or in-app notifications.

We have tested existing workflows that have been working for months as well as newly created test workflows, and none of them are triggering notifications.

For this reason, I believe this may be an account-level or service-level issue rather than a workflow configuration problem.

Thank you for your help.

Nitish K · Answer

Hi @Ana Karina viana

There is a settings Icon on the right side in the automations part which has Automations Permissions. Set it to unrestricted. Then it has to work. If not let me know