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Unable to access specific sheets

Cody_Turpin ✭✭
edited 10/23/17 in Archived 2017 Posts


Has anyone lost access to a sheet due to a generic Ajax error and had it successfully fixed? We have a Enterprise account with hundreds of users, yet none of us are receiving timely communication or any resolution plan from Smartsheet support. Have any of you run into this before? 

I am very concerned we are going to lose a large amount of important data. No one at our company is able to make backups (we receive error notifications/emails), copy to template, export or even view these specific sheets. System generated emails, alerts, reminders and forms for these sheets are also not working. 

We've been down for a week and it's becoming increasingly frustrating to not have an ETA or even a confirmation that this is being worked on. 




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