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Outlook Online is stuck on Connecting to Office 365

Cynthia A.
edited 12/09/19 in Archived 2017 Posts

After adding the app, while adding Smartsheets on Outlook Online I get stuck in Step 6. "In the add-in panel on Connect to Office 365."

I click on Connect to Office365, click the user to sign-in (my only username) and get a constant thinking wheel. Any ideas?



  • Brandy S. PVD

    Hi Cynthia,

    I had this same problem and I contacted support.  They asked me to follow some steps and make, of all things,  Internet Explorer my default browser....It worked though.


    You may want to try making IE your default browser or contact Smartsheet support if the problem persists.


    Thank you,


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