Issue with comments in Community

I'll second this.

Windows 10 PC using Microsoft Edge 40.15063.674.0 and Chrome 62.0.3202.94 (64-bit) and I get exactly the same behaviour.

I've taken to logging out of the community site, finding the link I need, copying it, logging back in and pasting the URL into the address bar.

Strangely the only links that work (on the left side of the page) are those associated with the original comment in each thread, the link to the Mollom privacy policy, any thread tags and the buttons in the file attachment area.

Any links in the Comments section are not accessible when logged in.

For those of you using Chrome, rather than logging out, you should use an incgonito window to grab the links. It will be much faster. Just copy the url of the page you're on, Cntrl+Shift+N to get an incognito window and then paste the url there. That should save a few seconds while they work on a fix.

Thanks Mike,

I should have been clearer with my instructions. I do use Chrome incognito or use Edge as a secondary because I never log into Smartsheet with it.

Thanks for the tip Mike. It'll be good when it's fixed because even in an incognito window we can't edit a comment post, the Edit link doesn't work.

Yes, I was suggesting using icognito to quickly grab or navigate to the link, without having to logout. It's definitely an Operating System issue, cause I am on a Mac and haven't seen this issue.

I'm typing this in Opera in Linux. I see the same results in Firefox and Chrome in Linux as well as Chrome, Firefox, Opera and Edge in Windows. In none of these browsers in either Linux or Windows can I access the Edit | Reply | Report as Spam links nor can I click on any hyperlink or select any text in the comments section. So, if it is an OS issue it applies equally to Linux and Windows.

You might try contacting Support.

Oh the irony of having to open an incognito window just so I can copy the link you posted

http://www.smartsheet.com/gethelp

haha. I totally hear you.

Gwyneth C

Hi all,

Please do reach out to our Support team if you're experiencing this issue. It's proving to be a tricky one for our team to isolate ... so if you're able to help us with environment information or repro steps in a support ticket that would be super helpful.

Thanks!

Gwyneth

Well there ya go! I logged in today and I can select text and edit old posts (hyperlink is now clickable). What's changed? I haven't a clue. Will the issue return? I bet it does sometime in the future. But for now alles gut!

Gwyneth C

Good to hear! Are you aware of any recent changes to your environment (OS) or browser?

Thanks for persisting (and of course, for your participation in Community).

-Gwyneth

No, I wish I was aware of what has changed but I can't pin anything on it. No doubt Chrome has updated and there have been Windows updates. Actually thinking of it, I'll log in to my Linux machine and try it there too.