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Account Locked Out



Can someone here please point me in the right direction:

I have another Smartsheet account that is currently "locked due to an accounting issue" I have asked for support twice more that 8 hours ago and nobody gets back to me.

How do I get support?



  • Alison
    Alison Employee

    Hello Werner,

    I apologize for the delay.  The best team to discuss this with would be our Finance team, who can be reached at finance@smartsheet.com or via our phone number at +1 844-324-2360 from 6AM-6PM Pacific Time, Monday-Friday.

    Kind regards,


    Smartsheet Support

This discussion has been closed.