Report Builder - Not Sorting Dates

Jim Schaffhausen
Jim Schaffhausen ✭✭✭✭✭✭
edited 12/09/19 in Smartsheet Basics

Hello - 

I running reports for partners on the team to provide the user a snapshot of tasks due earliest date to latest date. When I sort A to Z on the finish date it is not working. Any ideas

 

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Comments

  • Schiff A.
    Schiff A. Employee

    Hello,

    A couple of questions to guide your troubleshooting:

    • Does the issue occur on other reports?
    • Does the issue persist if you build a new report with the same criteria?
    • Are you sorting from the column header drop down or from within the Report Builder?

    Thanks,

    Schiff

    Smartsheet Support

  • Jim Schaffhausen
    Jim Schaffhausen ✭✭✭✭✭✭

    Hi Schiff-

    Yes the issue occurs on other reports. I basically have the criteria the same for all reports except I build out the reports across the team changing the "Assigned To" field. I am soring from the column header drop down. 

    Thanks-

    Jim

  • Schiff A.
    Schiff A. Employee

    Hi Jim,

    At this stage I recommended opening a support ticket for this issue here: https://help.smartsheet.com/contact

    The support team has some back end tools which often resolve these types of issues.

    When submitting your request, be sure to give the Smartsheet login email address of the owner of any affected reports.

     

    Thanks,

    Schiff