Outlook app - can't log in

David Nock

I am trying to attach an email from Outlook to my Smartsheet project.  I have Office 365. I can click on Smartsheet within Outlook, and it asks me to log in to smartsheet.  Upon doing this, the Smartsheet wheel inside my email just keeps spinning and nothing happens - I have waited up to ten minutes to see if it will connect to my sheets, but nothing.  I have used it successfully before, so am a little puzzled.

This happened last year and again now - I'm watching productivity going out the window trying to fix this.

Shaine Greenwood

Hi David,

Here are a few things you can try to troubleshoot this:

1. Try a different browser.
2. Try disabling all extensions in your browser.
3. See if the network you're using is causing this behavior, try a different internet connection altogether.

If the above doesn't help you narrow it down, please reach out to our Support team to troubleshoot this further.