Data from web form not populating worksheet

donnaridgway38146

We have a form on our website and when funding requests come in they submit the form and it usually populates the worksheet.  We have received any requests so I submitted a form and it did not populate the 2018 Community Grants spreadsheet.  I checked the routing and it is the same routing number on the form. 

Andrée Starå

Hi Donna,

Have you checked so that the row isn't added to the bottom of the sheet instead?

I hope this helps you!

Best,

Andrée Starå - Workflow Consultant / Get Done

donnaridgway38146

Thank you Andree!  I found the data populated beginning row 34.

Thank you,

Donna

Andrée Starå

Happy to help!

Katherine

Hi there, 

I am having a similar issue, the form is saying that there has been 13 submissions, one of which was a test that I did. When I look at the submitted data there is only 11 entries. I have tried looking at the bottom of the sheet and they aren't there.

 

Does anybody have any suggestions on how I can recover this data?

Andrée Starå

Hi Katherine,

Have you looked at the Activity Log on the sheet? Can you find it there?

Hope that helps!

Have a fantastic day!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

Charles Sparks

Hi Andrée,

Similar issue reported to me on 3/4/21. A user entered 9 records, during entry they received the successful completion screen. They also request an email of their submission, in this case they only received 6 confirmations. I have checked the log files and was able to find 6 of the 9 entries for the timeframe they were entering the forms.

Joy Griffin

Hello, I am having the same issue where my form states that I have 15 submissions, however; I only see three on the sheet. I scrolled to the bottom and I do not see any submissions. Any advice on what is happening?

Andrée Starå

Hi @Joy Griffin

I hope you're well and safe!

Have you looked in the Activity Log for clues?

Any filters activated?

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Joy Griffin

Hi Andree,

I hope all is well! Yes I have tried everything and I still only see three submissions. Do you think its because I have two forms on one sheet?

Andrée Starå

@Joy Griffin

Yes, I'm well! Thanks for asking!

No, the number of forms doesn't affect anything. I have client solution with many more forms.

I'd be happy to take a quick look.

Can you maybe share the sheet(s)/copies of the sheet(s)? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@workbold.com)