nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Smartsheet Community

Connect with peers, share your expertise, and inspire what’s next in Smartsheet — from proven practices to practical how-to insights from fellow users and product experts.

Welcome!

Notification within smartsheet is not working

Haitehm A.

Hello,

I don't receive any notification when other users made a changes! any ideas?

Screen Shot 2018-02-16 at 9.08.05 AM.jpg

Screen Shot 2018-02-16 at 9.07.43 AM.jpg

Find more posts tagged with

Solution Center

IT & Operations

Comments

Shaine Greenwood

Hi Haitehm,

Make sure that you've set up notification rules (on all of your sheets) that include you in them. More info on creating notification rules can be found in our help center: https://help.smartsheet.com/articles/542904-using-notifications

Haitehm A.

Hi Shaine,

Thanks for your reply, all account are the same and nothing works

Thanks

Shaine Greenwood

Hi Haitehm,

Can you send me a screenshot of the specific notification rule that you've created on one of your sheets?

Haitehm A.

Here is the rule

Screen Shot 2018-02-21 at 10.15.16 AM.jpg

Shaine Greenwood

Thanks for providing that screenshot.

It looks like everything's correct from what you've set up, so that leads me to believe that either no one is changing the Status column (meaning no notification) or something systematically isn't working.

On that sheet, I'd recommend a few things:

Check with the other shared users on the sheet and see if they're receiving any notifications from it.
If you're on a business or enterprise plan, you can click the activity log button at the bottom of your sheet. Use the activity log to figure out if any changes to the Status column have been made. If they haven't, it's working as normal.

Otherwise—to troubleshoot this further, please reach out to our Support team.

Haitehm A.

I deleted every rule/user I've created on every account and recreate them again, and everything working now. this is odd!

Thank you for your help. I appreciate it.

Have a great day

Sign in to join the conversation!

Quick Links

Trending discussions

FORMS | Make 'Send me a copy of my responses' to be View Only
Anyway we can make this view only for security purposes? We would like to prevent users from sending responses to other users by accident.
Automation
I am currently setting up an automation for people to get notified through their email, when they are prompted. But is there a way that they can reply in the email of a comment that will then go to the specific sheet. This way they do not have access to the sheet, but can just comment through email with updates?
New Dashboards
Is there a way to revert to the old dashboard look and feel. The new dashboards do not look good at all. There is no way of knowing if there are additional items in the widgets until you scroll over one to learn there is more to it since the vertical bar doesn't show. We have hundreds of dashboards and they will all need…