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Notification within smartsheet is not working

Haitehm A.

Hello,

I don't receive any notification when other users made a changes! any ideas?

Screen Shot 2018-02-16 at 9.08.05 AM.jpg

Screen Shot 2018-02-16 at 9.07.43 AM.jpg

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Comments

Shaine Greenwood

Hi Haitehm,

Make sure that you've set up notification rules (on all of your sheets) that include you in them. More info on creating notification rules can be found in our help center: https://help.smartsheet.com/articles/542904-using-notifications

Haitehm A.

Hi Shaine,

Thanks for your reply, all account are the same and nothing works

Thanks

Shaine Greenwood

Hi Haitehm,

Can you send me a screenshot of the specific notification rule that you've created on one of your sheets?

Haitehm A.

Here is the rule

Screen Shot 2018-02-21 at 10.15.16 AM.jpg

Shaine Greenwood

Thanks for providing that screenshot.

It looks like everything's correct from what you've set up, so that leads me to believe that either no one is changing the Status column (meaning no notification) or something systematically isn't working.

On that sheet, I'd recommend a few things:

Check with the other shared users on the sheet and see if they're receiving any notifications from it.
If you're on a business or enterprise plan, you can click the activity log button at the bottom of your sheet. Use the activity log to figure out if any changes to the Status column have been made. If they haven't, it's working as normal.

Otherwise—to troubleshoot this further, please reach out to our Support team.

Haitehm A.

I deleted every rule/user I've created on every account and recreate them again, and everything working now. this is odd!

Thank you for your help. I appreciate it.

Have a great day

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