Sign in to join the conversation:
I have set up a sheet with conditional formatting that seems to work perfectly for me. When I share it, for viewers or editors, the conditional formatting gets erased on every row they move their mouse over.
Hello,
It's possible that this is something that relates to their computer or browser.
I'd have them disable any browser extensions they might have to troubleshoot this issue.
If that doesn't work, have them try clearing cache and cookies in their browser.
Otherwise, have them try a different browser, such as Chrome, and make sure that browser is completely updated to the latest version.
If the above doesn't work, have both of these people reach out to our Support team to troubleshoot further.
I am attempted to export to excel. I have two different smartsheet documents to export. One of them exported to excel fine, but not the other. This happened a few weeks ago. I make sure all columns were the correct size & no cells were hidden. "We have found a problem with (file) Do you want us to try and recover as much…
Hello Smartsheet Community, I need some help with a report that I created and shared with a customer. The customer is not seeing any of the information that is pulling into the report. See screen shot below that the customer texted me. I do have the report filter only showing the customer their product pulling from our…
BLUF: When I create an Invoice, I need the cell-link to my live price data to be severed. I currently have a Price sheet for my products that is updated frequently. I use Control Center to create Projects, which includes an Invoice sheet. I have a dropdown on my invoice sheet to select a product, and then I use Index…
