Reports Not Updating

edited 12/09/19 in Smartsheet Basics

I've been having issues for over 2 weeks where my reports aren't refreshing. It might take hours. Even manually refreshing the reports does not work. New information on the sheets do not get pulled by the reports. This is causing issues with my whole business. When is this going to be fixed?


  • Hi Mike,

    Our Development and Operations teams are currently engaged in investigating the issue and are attempting to resolve the problem as soon as possible. Although I don't have a specific ETA on a fix, please check our Status page for updates on the issue:

    Thanks for your patience!

  • The Reporting status shows 100% Uptime. I don't think that's quite correct.

  • same issue