Account/User Management

Bashar

Hi, 

 

 

My question is how to control Licensed Users in annual subscriptio in terms of replacing one of them during the subscription.  

 

Regards,

 

Bashar

Terri Pavlovic

Are you using Team or Enterprise?  For Team, I had a creator (licensed user) leave the company and I was able to assign that license to someone else.

Zack S

Hello Bashar, 

 

If you are looking to replace a licensed user with a new user while in your subscription, you can follow the steps in this help article to transfer access from one account to another: http://help.smartsheet.com/customer/portal/articles/1235045#transferteam

 

Any Sys Admin can go into User Management (Account > User Management), right click on a user and select to edit the user. Within the edit options you can remove a license from a user which will make it availalbe to assign to another user. You can use this method to manage who has licenses on your account at any time. For more informaiton on mangaing users, here is our help article: http://help.smartsheet.com/customer/portal/articles/795920

 

-Zack