SmartForm Problems

KayleighB

I have had a problem that has occured twice over the last week where I have been completing the SmartForm linked to our sheet, it closes down halfway through and loses everything that has been inputted.  

The browser settings are all correct and there don't appear to be any internet connectivity problems. 

Has anyone else experienced this and, if so, is there a workaround?  

Many thanks

Gwyneth C

That is definitely not expected behavior. It sounds as if you've already tried some basic troubleshooting. If the issue continues, please reach out to our support team so that one of our Support Specialists can help you further troubleshoot and resolve the issue.

You can contact support here: https://www.smartsheet.com/gethelp