Multiple Tabs for Smarsheets

kashif.basheer54841

Dear All,

I used see multiple sheets as a tab when i used to login. However since the upgrade, i am able to open only one sheet at a time. Can someone put me in a right direction to see multiple sheets as a tab?

Thanks

Kashif

Mike Wilday

When you click on the home tab, you will see a list of all your sheets. When you open a sheet other than the one that you are on it will appear as a tab. When you switch tabs it will stay open until you close it. Every open sheet displays as a tab in your smartsheets window. Other users will have to open each of the sheets in their interface to see the same thing. 

kashif.basheer54841

That is exactly my issue that i am not able to get a new tab for the new sheet that i open. It simply opens on the same tab that my previous sheet was open. I am not able to open multiple sheets which will propagate as a new tab.

Mike Wilday

Have you tried clearing your cache, using a different browser, or attempting it in incognito mode? That is really strange behavior. I would also try contacting support as that is not normal behavior. 

tim.baylay

I have the same issue. I had multiple tabs open when I closed the programme on Friday night and now can only have one open at any one time. I cleared the cache and rebooted. I am using Chrome. Any suggestions?

J. Craig Williams

See also:

https://community.smartsheet.com/discussion/smartsheet-has-stopped-displaying-tabs

 

Kara Lumley

Tim, 

Can you please open a ticket with support (smartsheet.com/gethelp)? 

We would like to investigate this further.

Best,

Kara

Andrée Starå

Hi,

Try this!

I'm current Chrome version and have no extensions. 

I did, however, track it down! 

In my chrome settings, at the bottom of the page was an 'Advanced' drop down. Within 'Content Settings' there is a 'Zoom Level,' and Smartsheet was set to 70% there. I undid that and refreshed my screen and now have the tabs back. 

To help people further diagnose this for future people you can 'ctrl +/-' from the webpage and it (the tabs) will automatically appear and disappear, and it looks like the magic number is anything under 80% it will auto shrink the tabs.

I hope this helps you!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

Kara Lumley

Thanks Andrée!!!!

J. Craig Williams

Well done!

FYI - I can not reproduce this behavior on my laptop, but I can on secondary monitors

Andrée Starå

Thanks Kara!

But I can't take credit. It was another user in the community (bbclw) that discovered it when we were searching for a solution.

Best,

Andrée

Andrée Starå

Thanks Craig!

But I can't take credit. It was another user in the community (bbclw) that discovered it when we were searching for a solution.

I tried it on my laptop and I can reproduce it on all my screens.

Best,

Andrée